Refund Policy

Refund Policy

At Simlo Store, we want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, please read our Refund Policy below to understand how we handle refunds and returns.

1. Returns

• Eligibility for Returns: You can return products within 7 days of receiving your order, as long as the item is unused, unopened, and in its original packaging.
• Non-Returnable Items: We do not accept returns for used, opened, or damaged products. Additionally, SIM cards are non-returnable once activated.

2. Refund Process

• To request a refund, please contact our customer service team at support@yourstore.com with your order number and details about the item you wish to return.
• Once we receive your return request, we will guide you on how to send the item back to us.
• After receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method (e.g., PayPal, credit card, etc.).

3. Refund Timelines

• Once your return has been received and processed, refunds will be issued within 7-10 business days.
• The exact refund time may vary depending on your payment provider. Please note that it may take additional time for the funds to reflect in your account.

4. Shipping Costs

• Shipping costs for returns are the responsibility of the customer, unless the item is defective or there was an error on our part.
• We do not refund the original shipping charges unless the product is faulty or damaged.

5. Damaged or Defective Items

• If the product you receive is damaged or defective, please contact us immediately. We will offer a full refund or replacement for the item.
• Please provide photos of the damaged item when contacting us to help expedite the process.